Support Channels
Email: tech@fujtown.com
Backup Contact: marketing@fujtown.com
Phone: +971 9 224 4200
Working days: Monday to Friday, UAE business hours (GST).
Contact Support
For technical issues, change requests, or service questions, contact our support team with project details and urgency level.
Response Matrix
Critical - Within 2 hours
Production outage or major service disruption
High - Within 6 hours
Core feature unavailable for users
Medium - Within 1 business day
Workflow issue with workaround
Low - Within 2 business days
Minor bug or content correction